Tax Online CA Refund Policy
Not Satisfied? Let us know!
TAX ONLINE CA SATISFACTION GUARANTEE
At Tax Online CA, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Tax Online CA orders.
Not Satisfied? Let us know! write us on support@taxonlineca.com
Procedure for Requesting Refund
Refund request can be made easily by writing just one mail on sopport@taxonlineca.com with valid reason for refund. To request a refund, please request a refund in the concerned chat room to the relevant engagement manager. All refund requests must be made within 15 days of purchase. Refund request over 15 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 4 to 5 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
Change of Service
If you want to change the service you ordered for a different one, you must request this change of service within 15 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your taxonlineca.com account. You can use the balance credit for any other taxonlineca.com service.
Force Majeure
Tax Online CA shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).
